We believe that patients who understand and participate in their treatment achieve better results. Please take a moment and familiarize yourself with your rights and responsibilities as a patient.
1. The patient has a right to be treated in an environment which supports dignity, respect and consideration.
2. The patient has the right to reasonable access to care regardless of their race, creed, sex, national origin or source of payment and care which addresses respect for cultural and personal values, beliefs and preferences.
3. The patient has the right to participate in the development and implementation of his or her plan of care.
4. The patient has the right to make informed decisions regarding treatment, recordings, films or other images, including the right to give or withhold informed consent.
5. The patient has a right to be informed of his or her health status in a manner which he/she understands, be involved in care planning and treatment and be able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
6. The patient has the right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives in accordance with existing laws.
7. The patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
8. The patient has the right to personal privacy.
9. The patient has the right to receive care in a safe setting and to access protective and advocacy services.
10. The patient has the right to be free from all forms of harassment, neglect exploitation and sexual abuse.
11. The patient has the right to the confidentiality of his or her clinical records.
12. The patient has the right to access information contained in his or her clinical records within a reasonable time frame.
13. All patients have the right to be free from physical or mental abuse and corporal punishment. All patients have the right to be free from restraint or seclusion or any form, imposed as a means of coercion, discipline, convenience or retaliation from staff.
14. The patient has the right to know the names of the licensed independent practitioners who are responsible for the patient's care, treatment and services.
15. The patient has the right to religious and other spiritual services.
16. The patient has the right to a reasonable and effective pain management plan developed between the patient and their treating physician.
17. The patient has the right to voice complaints or grievances without the fear of discrimination or reprisal.
1. The patient has the responsibility to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, advanced directives and other matter relating to their health.
2. The patient has the responsibility for following the treatment plan recommended by their practitioner primarily responsible for their care. This includes instructions from the hospital staff as they carry out the orders of the practitioner.
3. The patient has the responsibility to inform the hospital or practitioner of any advance directives, changes to the advance directives and to provide the hospital with a written copy of the advance directives.
4. The patient has the responsibility to follow applicable hospital policies and procedures concerning patient care and conduct. The patient has the responsibility to treat hospital staff with dignity and respect regardless of age, race, religion, sex or sexual preference, disability or handicap or any category protected by state and federal law.
5. The patient is responsible for the outcome of their actions if they refuse treatment or do not follow the practitioner’s instructions.
6. The patient is responsible for the financial obligation of their health care and to fulfill the obligation promptly.
7. The patient has the responsibility to be considerate of the rights of other patients and hospital staff, be respectful of the property of the hospital and other persons and for assisting in the control of noise and the number of visitors.
You also have the right to:
Lodge a concern with the state, whether have used the hospital's grievance process not. If you have concerns regarding the quality of your care, coverage decisions want to appeal a premature discharge, the State Quality Improvement Organization (QIO).
In addition, you have the right to file a complaint or concern with one or more of the following:
Arizona Department of Health Services
400 W. Congress, Suite 116
Tucson, AZ 85701
Regarding the problem resolution, you have the right to:
Express your concerns about patient care safety to hospital personnel and/or management. If your concerns and questions can not be resolved at this level, contact The Joint Commission at 1 (800) 994-6610, by Fax at (630) 792-5636, by e-mail at firstname.lastname@example.org, or by mail at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181