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You have the right to:
You have the responsibility to:
Regarding problem resolution, you have the right to:
Express your concerns about patient care and safety to hospital personnel and/or management without being subject to coercion, discrimination, reprisal or unreasonable interruption of care and to be informed of the resolution process for your concerns. If you have any concerns regarding your care during your stay, please let your care
provider or the manager/director know in the hospital unit/department that you are receiving your care. If you have a complaint we want to resolve it as soon as possible. If during your care at Northwest Medical Center (NMC)
you have voiced a concern to your care provider and feel it has not been resolved or if you wish to make a formal complaint, please contact NMC’s Hospital Administration by calling 520-469-8100 during business hours. After business hours please call the hospital Operator and ask to speak to the Administrative Nursing Supervisor.
If you have concerns regarding the quality of your care, coverage decisions or want to appeal a premature discharge, contact the State Quality Improvement Organization (QIO), The Health Advisory Group.
Health Services Advisory Group
3133 E. Camelback Road, Suite 300
Phoenix, AZ 85016-4501
In addition, you have the right to file a complaint or concern regarding your care with one or more of the following:
Arizona Department of Health Services
400 W. Congress, Suite 116
Tucson, AZ 85701
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
You may also lodge a complaint directly with the regulatory agencies without first filing an internal complaint.
6200 North LaCholla Blvd.
Tucson, AZ 85741